Technical Support

Technical Support

Machine Troubleshooting

• Error Code 2 – How to move machine off a limit switch

• I/O Error 103 – How to close multiple copies of the program

Error Code 2

 Please call 828-431-2205 and we can assist you further with a paid support option.

I/O Error 103 – How to Close Multiple Copies of the Program

• If you receive an I/O error 103, it typically means the computer was trying to send commands to the machine, this process was interrupted, and then another copy of the program was opened causing the input/output error 103.
• The easiest (and slowest) fix for this is to shutdown and restart the computer.
• The quickest way to fix this issue is to do an ALT/CTRL/DELETE on your computer, go into the TASK MANAGER and end the task for AutoTEMP. You may have to click END NOW twice. Then exit task manager.
• Once the program is fully closed or the computer has been restarted, try starting AutoTEMP and see if you can get the machine to run your template.
• Note: Typically, we see an I/O 103 error when the machine has been stopped because of another reason and the customer tries to run the program a second time. This means you may still have the original issue that caused the machine to not work in the first place.
• If this did not fix your issue, please call 828-431-2205 and we can assist you further with a paid support option.

How to Reset the Origin

Setting the origin on the machine depends upon the machine type, the clamping system used and the options on the machine.

First go to Setup – Set Origin – (make sure the machine is on) – Answer YES to HOME machine.
The machine control will be on the screen.

Look at the photos of the clamp styles below to determine the applicable clamping system and then go to the correct section on the page to follow the instructions.

 Please call 828-431-2205 and we can assist you further with a paid support option.